Hi Shopia Team,

I hope you’re all doing well amidst what sounds like a challenging week. As a long-time user and member of the Facebook group, I’ve noticed the increased concerns from users regarding customer support response times.

I wanted to reach out because I have over 15 years of customer service experience, including email support and QA, and I’d love to see how I can support your team during this busy period.

Are you currently exploring options to enhance your customer support capacity? If so, I'd be happy to chat about how I could assist in managing the backlog or improving response times. My goal is to help ensure your users continue to have a positive experience with Shopia.

Thanks so much for your time, and I hope we can connect soon!

Regards,
Ms. Courtney Jones
LinkedIn: https://www.linkedin.com/in/mscourtneyjones
Contact: JonesMsCourtney@gmail.com